Technical Documentation

Failure to efficiently and concisely define, communicate and validate business requirements is the root cause of most software project delays, overruns and failures.*

Does the subject of requirements make your stomach turn? Have you been waiting for that illusive Product Guide forever and you are already on V2 of the new software that no one knows how to use?

We've broken down, fine-tuned and streamlined the requirements definition process. Whether you need full requirements up front or are using an Agile methodology, we will help you clearly define what your application needs to do. We can help you with all of your other documentation needs as well:

• Business Requirements - the actual needs of the business. The what, not the how. Just the what — in plain English so that your business users can make sense of it and provide constructive feedback.
• Technical Specifications - The details that that developers need in technical-ease. The size of the box, the metadata for the site tags… all the critical stuff that the business users don't care about or understand but the developers can certainly use.
• Product Guides - Wouldn't it be nice to know what the product does and how it can be used so that other departments can develop the tools that they need? Our Product Guides contain details and processes that your internal users can use to develop materials for other purposes.
• Operations Manual - A rare commodity but very useful. As your staff moves to other positions, your new staff members are left lost and confused. We'll help define a process for updating it after we are gone, too.
• Training Guides and Online Training - We can develop rich media and interative training tools for your customers to help alleviate your training costs.

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* Gartner, Standish Group & SEI Report